Last week I wrote about how my email provider Netidentity had completely messed up a migration with their web email system and left thousands of user without their paid for email service.
Well, after 5 days with no email I did finally gain access to my email. So how did my email get fixed? Did the people at Netidentity find the problem and fix it system wide? no. Did one of my emails or calls to support get my problem escalated to a priority and they fixed it? no. Did I spend days and days reading though the blog of one of their employees and all of the angry comments only to discover that I could post my email address there to get it fixed? Yup.
I am pretty sure that if I had not found the blog and read through it to figure out that netidentity was paying more attention to users problems if they post their information directly on the blog, I would still be without email. I can’t even imagine how this must be for the typical customer who does not read blogs or search alternative means for reaching customer service but instead just sits and waits for netidentity to fix their email.
So everything is fine now right? Wrong. My email worked for a couple of days and now I am getting an error message “An error occurred while reading your settings. Please contact your system administrator.” when I try to access my web mail.
This is ridiculous. I guess it is time to abandon this service and search for a new one. I really wish they didn’t own the domain name of my last name. I guess I will change my last name to zlkdjfaowiejfadsjf and purchase the domain name right away.